Recently I had the water softener replaced in my home in Lexington. The softener was there when I moved there over six years ago, but had not been working for quite a few months. Eventually, I knew I had to get it fixed or replaced, as my faucets were getting funky, and my toilets had sediment in them. My son had his replaced sometime ago, and recommended Culligan’s John Nusbaum, as he had done his, and my son was very pleased. I called your company and specifically asked for Mr. Nusbaum, and made an appointment. When he came out a little over a week ago, he assured me that my unit had already seen it’s better years, and was unrepairable. I was not surprised, so asked him to make an appointment to replace it for me when it was good for him. He gave me a price which I thought was extremely fair, and actually less than I had expected. Hoorah for me! Anyway, yesterday he came and had my new softener installed in no time, and once again, I have soft water. He also left several bags of salt, which will last for some time after he filled my salt container. Thank you John, for your expertise, friendly service, and sense of humor, and for making this process as painless as possible. You are a true asset to your company. I would recommend Culligan of North Central Ohio, for your water softening needs, and/or any other services they provide. I am not anticipating any problems, but was assured if I needed anything in the future to call John, and let him know, and if necessary, I would have no problem doing that. Just say, “Hey Culligan Man!”😉